Frequently Asked Questions

You will log in to the system at the time you have scheduled yourself to work and handle inbound calls routed to your home phone. Depending on the client you decided to service, the calls will fall into the areas of customer services, technical supports, or sales.

Our clients are from the following industries: Healthcare, Utilities, Retail, Travel, Roadside Assistance, Office Supplies, Home Warranty, Book Clubs, Cruise Lines, Reservations, Major Theme Parks, Cable/Internet/Telephone Providers, Tax Software, Financial Software, and Home Improvement.

You must legally reside in the United States and be 18 years or older. You can provide your services from anywhere that is open to new applications. If you decide to move, you are able to take your work with you to your new location!

*Please note that we do not accept candidates from the following states at this time: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

You make your own schedule in 30 minute increments called “Intervals.” Most clients were require a minimum of 15 – 20 hours (30-40 intervals) a week.

Some people work the typical 40 hours a week. Some people just need a little extra money and work 20 hours week to supplement their income. So if you’re making on average $12.00 an hour times 40 hours you would earn $480 in a week. On the other hand, if you work 20 hours and make $12.00 you would earn $240 that week. The pay rate is different for each client. It is totally up to you the client you decide to service and how many hour you want to work!

Just remember the required minimum hours is 15-20 hour a week.

Checks are direct deposited to your bank account twice a month. Pay periods are from the 1st – 15th and the 16th to the end of the month. A pay schedule will be emailed to you after certification is complete.

Yes, you are responsible for your own taxes since you are an Authorized agent, Independent Contractor, Sole Proprietor or Freelancer. Trinity Virtual Solutions, LLC does not and taxes withhold on your behalf. You will receive a 1099 at the end of the year if you made $600 or more.

Also Authorized agents, Independent Contractors, Sole Proprietors and Freelancers are not eligible for benefits, unemployment, or overtime.

Please meet with a tax specialist to go over what you are able to write off and what deductions you can take as an independent contractor.

The average investment to ranges from $9.00 – $149.00. This cost is for the certification training course required by the client and depends on the client you decide to service.

There is no fee associated unless you fail to work 15 hours in a week.

If you work less than 15 hours in a given week, an Arise Platform Usage Fee of $19.75 will be deducted from your service revenue for that pay period.

Course duration is different for each client. They range anywhere from 28 days to 8 weeks in length and requires 100% attendance. Each session is normally 4 hours long. Often the course is instructor-led but there are also self-directed components, and there may be requirements to complete prior to the next day’s class. Everything is virtual. Videos and audio components are built into the online experience. Certification courses are nonpaid.

There is a four week waiting period before re-enrolling in another opportunity if you voluntarily drop a certification course.